Playfit Therapy Privacy Policy
Last updated: 1 September 2026
At Playfit Therapy, we value the privacy and security of the personal and health information entrusted to us. We collect and manage information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to information collected and held by Playfit Therapy in connection with our website, Occupational Therapy and Exercise Physiology services, assessments, reports, group and school holiday programs, and related administration.
1. What information do we collect?
Depending on the services you access, we may collect information including:
Name, date of birth and contact details
Parent, guardian, carer and emergency contact details
Health, medical and developmental information
Diagnoses, allergies, dietary requirements and support needs
Assessment results, clinical observations, therapy notes and reports
Information provided by GPs, specialists, allied health professionals, schools and other relevant providers
NDIS, Medicare and private health information
Appointment, attendance, billing and payment information
Information provided through our website, email, telephone or other communications
Website information such as cookies and basic usage data
We only collect information that is reasonably necessary for our functions and activities.
2. How do we collect and use your information?
We generally collect information directly from you, your parent/guardian or carer. Where appropriate and permitted, we may also collect information from other people or organisations involved in providing or coordinating your care.
We use and disclose information where reasonably necessary to:
Provide and coordinate therapy and group services
Conduct assessments and prepare reports
Plan and monitor therapy and program participation
Communicate with families, carers and relevant professionals
Coordinate care with other health professionals, schools and service providers where authorised
Process NDIS, Medicare, private health and payment requirements
Manage appointments, records and administration
Meet our legal, professional and regulatory obligations
Maintain and improve the quality and safety of our services
Health information is considered sensitive information under the Privacy Act. We take particular care when handling health information and will generally only collect, use or disclose it with appropriate consent or where otherwise permitted or required by law.
3. Disclosure to other organisations
Where appropriate and authorised, we may share relevant information with people or organisations involved in providing or coordinating services, including health professionals, schools, early learning centres, NDIS-related providers and other support providers.
We may also use third-party providers to assist with practice management, clinical records, communication, payments, claims, website hosting, cloud storage and other business functions.
We take reasonable steps to ensure that third-party providers handle personal information appropriately and securely.
4. Overseas storage and disclosure
Some third-party technology or service providers used by Playfit Therapy may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, Playfit Therapy will take reasonable steps to comply with its obligations under the Australian Privacy Principles.
5. How do we protect your information?
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.
This includes using appropriate security measures, access controls and secure systems, and limiting access to information to staff and providers who require it for their role.
We retain information for as long as reasonably necessary to provide our services and meet our legal, professional and administrative obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
6. Access and correction
You may request access to personal information we hold about you or your child and request that inaccurate or out-of-date information be corrected, subject to applicable legal exceptions.
Requests can be made by contacting:
7. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us at:
We will investigate your concern and work with you to resolve it where possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations. The most recent version will be available on our website.
9. Contact us
If you have any questions about this Privacy Policy or how Playfit Therapy handles personal information, please contact:
Playfit Therapy
Email:admin@playfittherapy.com.au
Website:www.playfittherapy.com.au